Power Players – July 2018

Image result for burn card blackjack

We are happy to announce that the winner of this month’s “Catch of the Month” is Shivanshu (Chevy) Singh from Napa Valley Casino! Chevy was on double-deck Blackjack and following the shuffle, the dealer forgot to burn a card to start the first deal. Chevy was able to point out the error politely and in a timely manner. This burn card gives us protection against marked or exposed cards during the shuffle process and is a very important part of game security.

Chevy Singh_Banker Brilliance Winner2

We were pleased to see that the winner was once again related to an incident occurring during the shoe/deck change, proving that our team is really focused on this crucial part of the game! To show how much we value these demonstrations of diligence and focus, we’ve decided to increase the prize for “Catch of the Month” to $300!

While most locations have submitted an impressive number of mistakes caught, we want to continue to encourage everyone to participate and earn a chance to be chosen as the Power Player of the month!

To submit a mistake for “Catch of the Month,” reach out to your supervisors when you see mistakes happening on the table – remember, be respectful, discreet, and provide details!