Management Corner – September 2019

Amitesh C.

Operations Supervisor, Lodi

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What’s your name? Do you have any cool nicknames? 

I don’t really have a nickname but my full name is Amitesh and I just go by “Amit”.

How long have you been in the industry and what is your favorite part of the job? 

Knighted was my first and only experience in this industry. I have been working here for just under 4 years now. My favorite part of Knighted so far is the diversity we have throughout the company and getting to interact with everyone, learning about different cultures. 

What are three things that you look for in your team members? Why are they important to you? 

Perseverance – Often times in this industry we face obstacles that we need to overcome in order for us to keep moving forward. Having the ability to remain focused and locked in while working towards an end goal is truly important. 

Positivity – Over time, being on a table becomes very repetitious. Being able to keep a positive mindset is important as it keeps you engaged with the task at hand. In addition, remaining positive also creates an outstanding working environment for others around you. 

Teamwork – Being able to perform tasks as a team is important. From training to operational needs, working as a team ensures everyone gets training and learn new games as quickly as possible.

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Who is your biggest inspiration and why?

My family – We moved to the states in 1996 and my parents left everything behind in Fiji for us to move here and receive an education. Growing up I always looked up to my dad as he was very selfless often putting others before himself. We did not have much but with his sacrifices, I was able to obtain an education and stand up on my own two feet.

What are your hobbies? What do you enjoy doing outside of work? 

Outside of work I enjoy gaming. Recently I got into simulation racing through i-racing. Majority of the time, I play on console. Right now I’m playing Fortnite and Dauntless. For the most part, I don’t have one specific genre. I’ll play anything from sports games to MMOs.

Share with us a fun fact about yourself.

Even though I was born on an island, I did not know how to swim and once almost drowned when my “friends” threw me into the ocean at the Santa Cruz Boardwalk. They ended up saving me.

What is something you are working to improve or better yourself at this year? What can your team at work (if applicable) expect from you for 2019?

This year I hope to improve my communication skills with my team that way we are always on the same page and if for whatever reason we are not, we can regroup and sort out any miscommunication. Having recently completed a transfer to Lodi, I look forward to getting to know my new team on a better level while at the same pushing people to achieve greatness.


Christine S.

Operations Supervisor, Bicycle

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What’s your name? Do you have any cool nicknames? 

My name is Christine but when I was a kid, my family referred to me as tin-tin.  When my dad is upset, he calls me Christina. I do have a different name for the players at the casino since my name tag says, Chris.  At home, I’m just mom. 🙂

How long have you been in the industry and what is your favorite part of the job? 

I’ve been in the industry for almost 13 years and have worked in 3 different casinos.  I was at Hawaiian Gardens for 2 years and since my city badge was expiring, I thought I’d try to live in Northern Cali to be with my siblings.  I was working at Artichoke Joe’s for 4 months till I got accepted in one of the schools in LA and had to move back. I’ve been at Bike for 10 years.  

My favorite part of the job is being able to meet a lot of very wonderful and interesting people.  It is a privilege for me to see the world through their eyes and to be able to widen my perspective by learning from their struggles and success.  I think there is so much you can learn from everyone and the more you understand them, the better you are in serving them. The stories I’ve heard here, especially those that have shaped people’s lives and identities are priceless and I am honored for the opportunity to hear them.  In addition, I love how this place challenges the idea I have of myself constantly to see if I am on track to be the person I hope to be in the future. For example, as I always share with my teammates, in a place like this it is easy to treat a player nicely if they are considered “good” players but for me, the real test of character lies in how you treat people who are not considered “easy.”  Will you still be kind, professional, courteous and respectful even if they don’t treat you the same? Real character does not change depending on who you are dealing with. This job gives me the opportunity to constantly test mine.

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What are three things that you look for in your team members? Why are they important to you? 

I think it is a leader’s job to be able to adjust and be accepting of their team members’ identity.  With this statement, there is nothing really that I can say I look for in my team.  

But if the question is what impresses me, it is honesty, a growth mindset and most importantly, altruism.  I think these are conscious decisions, developed through years of self-discipline and awareness of how your actions and interactions affect those around you.  I think it also goes against a natural (therefore socially understandable) response so these qualities are nothing less than impressive.

Who is your biggest inspiration and why?

I’ve been blessed by having so many awesome people in my life and I’m proud of all of them.  My parents and my husband are the real definitions of “good” and without hesitation, they would always do the right thing- even when it is uncomfortable, inconvenient or even painful.  My brother and sister have been my best friends and will always be. My kids will always be the people I try to impress the most and they are always watching! Lol.

On a professional level, my inspiration is my team.  I love this company and the people in it! I am so proud of the management team in Bike and the team members that I serve.  

Ultimately, my goal (and I guess my inspiration) is to be an old lady who radiates kindness in her every action, words and even her smile.  I work hard to be that person every day. I think the people I love deserve nothing less than the best version of me.

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What are your hobbies? What do you enjoy doing outside of work? 

I am usually never alone…ever and I am very busy.  But when I’m cleaning, I like singing really loud or dancing like a weird person.  No complaints from the neighbors yet though. My family has learned to just ignore me. lol

Share with us a fun fact about yourself.

My husband proposed to me 3 times.  I said yes each time. I’m still not sure why he kept asking lol.  We also have 5 kids…all boys. We always have proper ventilation in all parts of the home so no- my house doesn’t smell like gym socks.

What is something you are working to improve or better yourself at this year? What can your team at work (if applicable) expect from you for 2019?

I’ve been trying to find a balance between expressing my identity and making sure I give just as much space for people to express themselves as well.  For 2019, my team can expect me to keep growing and improving on myself to better serve them.

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